Refund policy
Beau Activewear 14-Day Returns Policy
At Beau Activewear, we are committed to delivering high-quality products and outstanding customer service. Your satisfaction is our priority! If you’re not completely happy with your purchase, you can return it within 14 days of receiving your item, following the guidelines below.
Return Eligibility
Items must be returned in their original condition:
- Unworn and unwashed
- With all original tags attached
- With original packaging intact
Sale items are not eligible for return.
How to Return an Item
We use Shopify's self-service returns system to make returning an item quick and easy.
To start your return:
- Log in to your Beau Activewear account on our website.
- Go to our Returns Portal and select the order you wish to return.
- Select the item(s) you would like to return and choose your preferred return option, such as a refund or store credit, where available.
- Submit your return request and follow the instructions provided for sending your item back to us.
- You are responsible for the cost of return postage. Please use a reliable postal service with tracking and keep your proof of postage until your return has been received and processed.
Please note: Returns must be requested within 14 days of receiving your order and the item must meet our return eligibility requirements outlined above.
Return Shipping Costs
Customers are responsible for all return postage costs.
Please ensure your return is securely packaged and use a tracked shipping service. Keep your proof of postage and tracking information until your return has been received and processed.
Item Inspection and Approval
Once we receive your returned item, we will inspect it to ensure it meets the return criteria outlined in this policy.
If your return is approved, we will process your selected return option.
If the item does not meet our return requirements, we may reject the return and the item may be sent back to you.
Refund Process
- Approved refunds will be issued using the same payment method used for the original purchase.
- Please allow up to 14 business days for your refund to be processed and appear on your statement.
- The time it takes for the refund to appear may vary depending on your bank or payment provider.
Exchanges
Beau Activewear does not offer exchanges.
If you require a different size or item, you will need to return your eligible item in accordance with this policy and place a new order.
Customer Support
If you have any questions or need assistance with your return, please contact our customer support team at info@beauactivewear.com.
Policy Changes
Beau Activewear reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon being posted on our website.
By purchasing from Beau Activewear, you acknowledge that you have read and agreed to this 14-day returns policy.